Terms of Service

Welcome to the Silverado Resort AI assistant ("the Service"), powered by Tourist Products, Inc. ("Kismet", "we", "us"). By using this Service, you agree to these Terms of Service. If you do not agree, please do not use the Service.

Description of Service

The Service provides an AI-powered assistant that helps you:

• Access information about Silverado Resort including room types, amenities, dining options, policies, and facilities
• Check real-time availability and pricing for specific dates
• Receive direct booking links to complete reservations on the hotel's official website

This assistant does not itself take payment. Reservations are completed on the hotel's official booking site or, where the hotel has enabled it, in a checkout provided through Kismet under the Kismet Terms of Service. The accommodation is supplied by Silverado Resort, not by Kismet.

Acceptable Use

You agree to use the Service only for:

• Obtaining hotel information and availability
• Planning and researching potential stays at Silverado Resort
• Generating booking links to complete reservations on the official website

You agree NOT to:

• Use the Service for automated scraping, data mining, or bulk queries beyond normal user behavior
• Attempt to reverse engineer or extract data systematically
• Use the Service for any illegal or unauthorized purpose
• Interfere with or disrupt the Service or servers hosting it

Information Accuracy

We strive to provide accurate and up-to-date information about hotel rooms, amenities, and availability. However:

• Rates and availability are subject to change without notice
• The AI assistant may occasionally provide incomplete or outdated information
• Totals the assistant shows may be estimates. The final price, taxes, fees and cancellation policy are shown in the booking flow before you authorize a booking or payment
• A payment result alone does not establish a reservation. A reservation is formed when the hotel's system accepts it and the booking flow shows you a confirmation

The Service is provided "as is" without warranties of any kind. We do not guarantee uninterrupted, error-free, or secure operation.

Limitation of Liability

To the fullest extent permitted by law, neither Kismet nor Silverado Resort shall be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use the Service
• Errors, inaccuracies, or omissions in the information provided
• Any booking issues, pricing discrepancies, or availability conflicts
• Unauthorized access to or alteration of your queries or data

Booking and Reservations

When you follow a booking link provided by the Service, you leave this assistant and interact directly with Silverado Resort's booking site. Kismet's role ends when you leave the Service. All bookings are subject to:

• The hotel's own terms and conditions, cancellation policies, and privacy policy
• Availability and pricing confirmation at time of booking
• Payment processing and security policies of the hotel's booking system

Kismet is not responsible for the booking process, payment handling, cancellation policies, or any disputes arising from reservations made on the hotel's booking site. Where the hotel has enabled a checkout provided through Kismet, the Kismet Terms of Service describe the roles of the hotel and Kismet in that checkout.

Intellectual Property

All content, features, and functionality of the Service (including but not limited to text, graphics, logos, and software) are owned by Tourist Products, Inc. or Silverado Resort and are protected by copyright, trademark, and other intellectual property laws.

Third-Party Platforms

The Service may be accessed through third-party platforms such as ChatGPT, Claude, or other AI assistant platforms. Your use of those platforms is governed by their respective terms of service and privacy policies, which are independent of these Terms.

Kismet stores the preferences you share with us, directly or through an assistant you have authorized, as necessary to search what Silverado Resort offers and to serve you, including to complete steps you have authorized. The Privacy Policy describes how that information is handled.

Changes to These Terms

We may update these Terms of Service from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

Termination

We reserve the right to suspend or terminate your access to the Service at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, the hotel, or Kismet.

Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles. Disputes arising from these Terms or your use of the Service are resolved as set out in the Kismet Terms of Service.

Contact Us

If you have questions about these Terms of Service, please contact us:

• Hotel: Silverado Resort
• Tourist Products, Inc.: [email protected]